Frequently Asked Questions

How does the Chacktok Work?

Chacktok 360 Video Booths are designed to rotate a camera around a stationary platform to produce a video that closely resembles the cinematic bullet-time effect. These products can be uses by themselves for videoshoots or can be paired with video booth software to render 360 videos live at events. Our recommended softwares can share videos via email, text message, and direct to social media. You are able to brand many aspects of the user experience and are able to completely white lable outbound communication. See more in the https://store.chacktok.com/support/

What's the difference between automatic and manual 360 Photo Booths?

Automatic photo booths use a motorized, electrically powered, camera arm. Manual 360 photo booths require that the user throw the camera arm or push it around the platform, which leads to inconsistent and wobbly videos (and tired attendants!) This is the reason why manual versions are less popular than automatic ones. All Chacktok 360 booths are automatic. The power can be supplied by an AC outlet or by an optional battery that will last over eight hours. The arms can be started/stopped by the included key fobs, an iPhone app (including several popular 360 Software ones), or by an optional footswitch.

How many people can fit on an Chacktok platform?

There are three Chacktok Sizes: The CK360SL31″5′, The CK360SL39″5′, and the CK360SL45″5. The CK360SL31″5′ has a 31.5-inch platform diameter and is ideal for 1 person but can fit up to 3 people. The CK360SL39″5′ has a 39.5 inch diameter and can hold up to 4 people. The CK360SL45″5′ has a 45.5 inch diameter platform and can hold up to 6 people.

Which software should I use?

Good question. You can use our software Chacktok.If you buy the 360 photo booth from Our ChackTok store . You can have 15 Days VIP membership.

Can the height of the camera be adjusted?

All Chacktok models come with an adjustable arm that can be adjusted to be place a camera higher, or further from the central platform. For information on the rotation diameter and height capabilities check out each product’s individual product page.

How much space does an Chacktok require?

The recommended footprint space to use an Chacktok is roughly 10 ft x 10 ft. Pro Tip: Ask for a 15 ft x 15 ft space, you’ll find that clients tend not to give you what you ask for.

What are the power requirements to operate an Chacktok?

Chacktok products require 120v/240v. The motor draws 200watts at peak.

Can an Chacktok 360 photo booth run on batteries?

Yes, the Chacktok 360 photo booth has a battery option that will run the booth for over eight hours and 300+ recording sessions. This ability saves time during setup by eliminating the inevitable search for an outlet and the subsequent need to tape down the cord. For outdoor events, a battery is often the only feasible option.

What happens if the arm is obstructed – will it stop or will the motor burn out?

Our models detect obstructions and bring the arm to an immediate halt, avoiding damage to the unit and to property.

When filming with an Chacktok, do I need to use a camera with built-in stabilization?

Advancements in in-camera stabilization technology is one of the main drivers that allowed us to make Chacktok products available and affordable price points to the photo booth market! Chacktok Mini Models – Camera with stabilization recommended – This includes iPhones, iPads, GoPros, and Most DSLRs Chacktok SL – Camera with stabilization not required. The Chacktok SL has an isolation mode to allow for a perfectly smooth camera rotation.

How do I transport an Chacktok?

All Chacktok models come with dollies that will be your best friend when traveling to events. We know this becasue we were in your shoes traveling to events with our products years ago.

Will My Chacktok Fit in My Car?

The answer is usually yes , with some exceptions. The CK360SL 31″5′ will fit in any car no problem. The CK360SL 39″5′ will fit in just about any car, some small cars may need to put their back seats down. The CK360SL 45″5′ will only fit in larger SUVs or vans.

How to create a ChackTok event QR code ?

You need to be a VIP member ,so you can create the event and get the QR code. For more details ,please see our ChackTok youtube Channel.

Do you ship internationally?

We ship 360 photo booths to nearly every location across the globe. Generally, we use UPS Air Freight, which typically delivers units to a country’s customs department in about seven days. We typically have all units in stock, and your order will generally ship one to two business days after receiving payment.

How many staff does it take to operate an Chacktok at a video booth activation?

We typically recommend two staff for large scale activaions, and one staff for smaller private events.

Can I get a refund?

Yes, you can. As long as we have confirmed with you

Do the units come with warranty? How long does it take for repair?

All Chacktok 360 photo booth units come with a one-year warranty that covers manufacturer defects (but not normal wear and tear). Repairs are made very quickly, once we have the item back in our facility in Washington DC we are typically able to turn it around in a couple days.

Is there customer support available for Chacktok products?

Shoot an email to support@chacktok.com, we do our best to respond within 24 hours. Check out what some of our customers have to say. WhatsApp or Phone Call: +8618123978547 Support Person: Brandon.

Are you a legitimate company？

Yes, we are a legal company, our head office is in the UK, our factory is in Shenzhen, and our warehouses are in the US and Europe. LINKSIGN UK CO., LTD Company number 09214043