Refund and Returns Policy

At Chacktok, we want you to be satisfied with your purchase. We offer a 60-day return and exchange policy for all products, with no restocking fees. To initiate a return, please email marketing@chacktok.com with your order number and reason for the return.

Eligibility for Returns and Refunds:

To be eligible for a return and refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return or refund if the item has been used or is not in its original condition.

Time Limit for Accepting Returns:

The time limit for accepting returns is 2 working days after receive the returned item.

Shipping Costs:

If the product is faulty, we will bear the shipping cost for returning the item. However, if the product is good and you want to return it for any other reason, the customer will bear the shipping cost.

Contact Information:

For any questions or concerns regarding returns and refunds, please email us at support@chacktok.com.

If your product meets the return requirements, please send the goods back to the following address:

Chacktock.com
4980 Eucalyptus Ave
Chino CA 91710
United States