Refund and Returns Policy

At ChackTok, we want you to be satisfied with your purchase. We offer a 30-day return and exchange policy for eligible physical products, subject to the conditions and Photo Booth exceptions below. No standard restocking fee applies to eligible products other than Photo Booth hardware.

To request a return or exchange, please email support@chacktok.com within 30 days of delivery. Include your order number, the reason for your request, and photos if the product is damaged, defective, or different from what you ordered. Please wait for our return instructions before sending any item back.

Eligibility for Returns and Refunds

For a voluntary return of an eligible product other than Photo Booth hardware, the item must be unused, complete, in the same condition in which you received it, and in its original packaging. We may decline a voluntary return if the item has been used, damaged, is missing parts or accessories, or is not suitable for resale. Custom parts are not eligible for voluntary returns.

Photo Booth hardware has the additional conditions and costs described below. These voluntary-return conditions do not limit your rights if a product arrives damaged or defective, differs from what you ordered, or if applicable law provides additional rights.

Photo Booth Hardware

Photo Booth equipment requires preparation, assembly, testing, packaging, and delivery arrangements. Once a Photo Booth order has shipped and been delivered, we do not offer an automatic change-of-mind return or refund for a product that is free of defects, except where required by applicable law.

In limited circumstances, we may approve a voluntary return of non-defective Photo Booth hardware in writing. Please contact us within 30 days of delivery and obtain approval before shipping the product back.

An approved return must include the equipment, all accessories, and its original protective packaging. After the product reaches our designated warehouse, we will inspect it. We may decline a voluntary return if the equipment is incomplete, damaged, or unsuitable for resale. Subject to inspection, approved returns may fall into one of three condition categories: unopened; opened but unused; or opened and used but complete, functional, undamaged, and suitable for resale.

What Will It Cost? — U.S. Orders Only

For an approved voluntary return of non-defective Photo Booth hardware delivered to a U.S. address, a return handling fee will be deducted from the eligible refund according to the product’s condition when received:

The fee is calculated on the amount actually paid for the returned Photo Booth after discounts, excluding sales tax and any separately charged shipping. It covers order preparation, assembly, inspection, and original outbound delivery. We will not make an additional deduction for those same costs.

The fee does not include return shipping. The customer must arrange and pay for shipping the equipment to the designated warehouse, using protective packaging and a trackable, insured service.

These percentages are the maximum standard fees for their respective condition categories. We may reduce or waive a fee based on the circumstances of an individual order. Before an approved voluntary return is shipped, we will confirm the expected condition category, applicable fee, and estimated refund in writing. If warehouse inspection reveals a materially different condition, we will explain any change before finalizing the refund.

The U.S. return handling fee applies only where its terms were disclosed before purchase and where permitted by applicable law. It does not apply to defective or incorrectly supplied products, or to orders delivered outside the United States.

If you wish to cancel a Photo Booth order after it has shipped, please contact us promptly. We may be unable to stop delivery. Any subsequent voluntary return is subject to the approval process and applicable terms above.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, is defective, or is different from what you ordered, email support@chacktok.com with your order number, a description of the issue, and relevant photos or video. We will review the issue and arrange an appropriate remedy, such as repair, replacement, or refund, in accordance with applicable law.

For an authorized return of a confirmed faulty or incorrectly supplied product, ChackTok will cover reasonable return shipping costs. The voluntary-return handling fee and resale conditions for non-defective Photo Booth hardware do not apply to these claims.

Digital Products and Subscriptions

Digital downloads are not eligible for voluntary returns, including Effects Packages and Contracts. The following are also generally exempt from voluntary refunds:

• Sparklers, Light-Leaks, and Confetti
• Weekly, monthly, and yearly subscriptions

Any rights relating to faulty digital content, cancellation, or refunds that apply under local law remain unaffected.

Time Limit for Accepting Returns

Please request a voluntary return or exchange of an eligible product within 30 days of delivery and provide a receipt or other proof of purchase.

After an authorized return reaches our designated warehouse, we aim to inspect it within five business days. If the return is accepted, we will process the applicable refund to the original payment method. The time it takes for the refund to appear depends on your payment provider. Any statutory refund deadline takes precedence.

Shipping Costs

If a product is confirmed faulty or was supplied incorrectly, ChackTok will cover reasonable, authorized return shipping costs.

For an approved voluntary return of a non-defective product, the customer is responsible for return shipping. For Photo Booth hardware delivered to a U.S. address, the applicable handling fee is described above. We will not separately deduct the preparation, assembly, inspection, or original outbound delivery costs covered by that fee.

Your Legal Rights

This policy does not limit any cancellation, repair, replacement, or refund rights that cannot be excluded under applicable law. Eligible consumers in some locations, including the UK and EU, may have a statutory right to cancel an online purchase after delivery. Where such a right applies, the legal cancellation period, refund rules, and permitted return costs take precedence over the voluntary Photo Booth return terms above. The U.S. return handling fee does not apply to the exercise of those statutory rights.

For approved voluntary Photo Booth returns delivered outside the United States, we will explain any applicable return costs in writing before the product is shipped back, subject to local law.

Contact Information and Return Address

For any questions or concerns regarding returns and refunds, please email support@chacktok.com.

Please do not send a product back before receiving written return authorization. We will confirm the designated warehouse address and return instructions for your order. The return address currently published on our website is:

If your return authorization provides a different address, please use the address in that authorization.